Privacy Policy

Privacy Policy for Inspire Physiotherapy & Wellness

Overview and Legislation
In providing our services, we collect personal information about you, including sensitive information. We treat all information provided to us in confidence and take all reasonable steps to ensure non-disclosure, except for fulfilling your instructions. We comply with the Privacy Act 1988, the National Privacy Principles (NPPs), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and the Privacy Regulation 2013. Our detailed privacy policy can be viewed on our website www.inspirephysio.com.au.

What Personal Information We Collect About You
We collect personal information about you to provide the service(s) you have requested. This includes your name, mailing address, email address, and payment details. Most information is collected directly from you by lawful and fair means, such as when you contact us for our services.

At or before the time we collect personal information from you, we will inform you who we are, why we are collecting the information, your ability to access the information, who else we might disclose it to, any laws requiring the information to be collected, and what will happen if you do not provide the information.

Wherever it is lawful and practicable, we will give you the option of not identifying yourself or not providing personal information when dealing with us. However, failure to provide full information may mean we cannot provide you with the services you have requested properly. Once we hold your personal information, we will take reasonable steps to keep it accurate, complete, and up-to-date.

Sensitive Personal Information
Taking into account that Inspire Physiotherapy & Wellness provides management and development services, we may request sensitive information such as payment details from you. We may also ask for sensitive information where required by law. By providing unsolicited sensitive personal information incidentally, you consent to us using the information subject to applicable laws. Collecting this information allows us to provide our clients with the services requested.

How Do We Use Personal Information and Who Do We Disclose It To
We use the information you provide for the service(s) you have requested. Your personal information will be used for the purposes for which it was collected unless you consent to us using it for another purpose, where it is related to the main purpose, permitted by law, or necessary on health and public safety grounds.

We will not disclose your personal information unless the disclosure is required or allowed under law, in connection with legal proceedings, with your consent, or to organisations with whom we have a business relationship and who are bound by strict confidentiality. This includes those authorised to provide credit, administrative, and other services on our behalf. You agree that not all recipients of your personal information may have privacy policies equivalent to Inspire Physiotherapy & Wellness, and you consent to the disclosure of your personal information for those purposes.

Your personal information may be disclosed to:

• Other areas within Inspire Physiotherapy & Wellness and any related parties with whom we have an interest, who provide services.
• Anyone authorised by you, as specified by law or the contract.

Generally, we require that organisations outside Inspire Physiotherapy & Wellness who handle or obtain personal information as service providers to Inspire Physiotherapy & Wellness acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the National Privacy Principles and this policy.

From Time to Time
We may also use your contact details for marketing communications activities. We respect your choice to opt out of these activities. Should you decide you do not wish to receive marketing or promotional material from us at any time, please let us know by writing to us at PO Box 1251, West Leederville 6901.

When Will We Share Your Personal Information with Outside Parties
We will disclose your personal information to third parties when the disclosure is required or allowed under law, in connection with legal proceedings, with your consent, or to organisations with whom we have a business relationship who are bound by strict confidentiality. This includes those authorised to provide credit, administrative, and other services on our behalf. You agree that not all recipients of your personal information may have privacy policies equivalent to ours, and you consent to the disclosure of your personal information for those purposes.

Access to Your Personal Information
You can request us to provide you with access to personal information we hold about you. We may allow an inspection of your personal information in person, provide copies, or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access.

Your request to access your personal information will be dealt with in a reasonable time. Note that we need not provide access to personal information if a request is frivolous, or where providing access would pose a threat to health or public safety, unreasonably interfere with another person’s privacy, or breach the law. If we refuse access, we will provide you with reasons for doing so.

Accuracy
To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date, and we will take reasonable steps to ensure that it is corrected. You can notify us by writing to us at PO Box 1251, West Leederville 6901, and we will take reasonable steps to ensure that it is corrected.

Use of Cookies and Storage of Information Obtained by Our Website
Like most websites, our website uses cookies to improve functionality. When you visit our website, details about your visit, such as time and date, pages accessed, duration of visit, and type of browser may be recorded. This information is collected for statistical purposes and may identify you individually.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you can change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice of whether to accept it or not. This is used by Inspire Physiotherapy & Wellness to determine reports on the type of users of our services and website.

Our Security Procedures
Inspire Physiotherapy & Wellness takes your privacy and the privacy of its affiliates and their clients very seriously. We will take reasonable steps to protect any personal information you provide to us from misuse, loss, or unauthorised access, modification, and disclosure. We will also de-identify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

Identifiers
We will not adopt any of your personal information as our own or for our own gain.

Links to Other Sites
Inspire Physiotherapy & Wellness's website provides links to other sites for you to access, such as our social networking sites. You should be aware that these other sites aren’t subject to our privacy standards and procedures. You will need to consult such affiliates directly to ascertain their privacy standards.

Changes to Our Privacy Policy
The information above relates to our current privacy policy. From time to time, we may vary this policy for any reason. We will publish any changes on our website www.inspirephysio.com.au. This privacy policy was last amended in September 2024.

Complaints Resolution
Inspire Physiotherapy & Wellness has in place a complaints resolution process. Details of this process are contained in our credit guide – a copy of which was provided to you when we first made contact with you, or you with us. If you have any concerns regarding how we have dealt with your privacy, please write to us at PO Box 1251, West Leederville 6901.

Contacting Us to Discuss Our Privacy Policy
If you seek further information regarding our privacy policy or have any other concerns about your privacy, please contact our privacy officer by writing to us at PO Box 1251, West Leederville 6901.

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